Welcome to Zoha Fashion BD. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
Zoha Fashion BD operates as a women’s clothing retailer and wholesaler based in Dhaka, Bangladesh.
By using our website, you agree to comply with all terms, policies, and applicable laws.
2. Use of Website
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You must not misuse the website or attempt to harm its functionality.
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You agree not to engage in fraudulent activities, false orders, or misuse of personal information.
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All content on the website (text, images, designs) is the property of Zoha Fashion BD and cannot be copied or used without permission.
3. Product Information
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We try to provide accurate product details.
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Slight variations in color, print, or fabric texture may occur due to lighting and screen settings.
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Such variations are not considered defects.
4. Pricing & Payment
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All prices are listed in Bangladeshi Taka (BDT).
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Pricing may change without prior notice.
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We accept payments through bKash/Nagad/Bank Transfer or Cash on Delivery (based on availability).
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For wholesale orders, advance payment may be required.
5. Order Confirmation
An order is considered confirmed only when:
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You receive a confirmation message/email
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Payment (if required) is completed
We reserve the right to cancel any order due to stock unavailability, incorrect information, or suspected fraudulent activity.
6. Shipping & Delivery
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Delivery times may vary depending on location and courier service.
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Delays caused by courier companies or external factors are not our responsibility.
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Shipping charges may apply for both retail and wholesale orders.
7. Return, Exchange & Refund
Our Return/Refund Policy applies to all orders.
We accept returns only for:
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Wrong items delivered
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Manufacturing defects
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Major damage upon delivery
Products must be unused, unwashed, and in original condition.
For detailed information, please check our Refund & Return Policy page.
8. Wholesale Orders
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Wholesale pricing is only applicable for bulk purchases.
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Wholesale items are generally non-returnable, except in cases of major defects or wrong products.
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Custom/large bulk orders may require advance payment.
9. User Accounts & Information
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You are responsible for keeping your account details safe.
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Providing false information may result in order cancellation or account restrictions.
10. Intellectual Property
All website materials (logos, images, layouts, designs) belong to Zoha Fashion BD.
Unauthorized use, reproduction, or distribution is strictly prohibited.
11. Limitation of Liability
Zoha Fashion BD is not responsible for:
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Any loss caused by misuse of products
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Delays caused by courier services
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Technical issues beyond our control
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Third-party website links or services
12. Changes to Terms
We may update these Terms & Conditions at any time.
Any changes will be posted on this page with the updated date.
13. Contact Us
For any questions regarding these Terms & Conditions:
Email: rubelismil1@gmail.com
Phone: 01336833239
Location: 393/10, Gawsia market (1st Floor) Dhaka-1205